Customer Experience Standards

The Key to great customer experience Much has been said about the importance of customer experience. We, here at Altaqnya, have written about its meaning and its position as one of the pillars of success as a modern business, but you may be wondering why having set standards specific to Customer Experience is important or…

AI for Customer Experience

Artificial Intelligence in the world today By 2020, 85% of customer interactions will be managed without a human – Gartner The modern consumer lives in an algorithm dominated world where their entertainment is served to them by algorithms on Youtube and Netflix, their music by algorithms on Spotify and Anghami, their products by algorithms on…