The Key to great customer experience Much has been said about the importance of customer experience. We, here at Altaqnya, have written about its meaning and its position as one of the pillars of success as a modern business, but you may be wondering why having set standards specific to Customer Experience is important or…
What is a call center? It’s often the face of the company A call center is simply a location, often an office, that is used by organizations and businesses to interact with customers and clients over the phone. These offices are staffed by teams of trained personnel that make and take these calls. There are…
What is a CRM System? Employing software to boost productivity A CRM or Customer Relationship Management System is a piece of software that allows businesses and organizations to manage and track their relationship with customers and potential customers. It helps them to keep track of all customer data, including contact information, purchase history, and previous…
Artificial Intelligence in the world today By 2020, 85% of customer interactions will be managed without a human – Gartner The modern consumer lives in an algorithm dominated world where their entertainment is served to them by algorithms on Youtube and Netflix, their music by algorithms on Spotify and Anghami, their products by algorithms on…