CRM System

Customer RelationsLeave a comment

What is a CRM System? Employing software to boost productivity A CRM or Customer Relationship Management System is a piece of software that allows businesses and organizations to manage and track their relationship with customers and potential customers. It helps them to keep track of all customer data, including contact information, purchase history, and previous…

AI for Customer Experience

Customer Relations, MarketingLeave a comment

Artificial Intelligence in the world today By 2020, 85% of customer interactions will be managed without a human – Gartner The modern consumer lives in an algorithm dominated world where their entertainment is served to them by algorithms on Youtube and Netflix, their music by algorithms on Spotify and Anghami, their products by algorithms on…